Today i dont have anywork. I am very idle and just dont know how to kill the time. I have tried all the ways possible. I even went to the extent of going through the blogs that i have posted till date.!!!! ( Now you would have known how vetti i was ;-) ). The very few ones who have visited this space, know it pretty well that i have made a very few number of posts. Out of those very few, i have lamented in three of them. I dont know why, but nothing came to my mind, other than these stuffs. I know it that, writing those stuffs in the blogs wont do any good or bring any change. Atleast, i am satisfied that i try my hand in doing some writing stuff. Afterall, Its my space and i am allowed to write anything and everything. There are some prolific writers, who does the same thing in the newspapers or the blogs, and they get the right visibility and their concerns are addressed, atleast one or two.
I feel like one old freedom fighter ( the ones portrayed in some old tamil films ), who submits the petition complaining about the lack of facilities to the local Collector or any of the politicians, only to see his petitions dumped in the dustbin. I am no different from him. wait wait. did i tell that i am not different from him.....now i revert those words of mine... here is my statement....No. i am a bit different.. just now i noticed whats the difference. If you look at the title of my blog space, which has been aptly named dustbin ( the reason for this, i have already mentioned in my very first post ;-) ),u will find the reason.
The way i am different from the freedom fighter is his petitions or writings will go to the hands of the officials and then will fall into the dustbin, but mine it directly goes to the dustbin ( my blog's name ) :-D .
Now, u would have understood.. why i have named my blog with this name.. n i could see you feeling that this post too deserves the same place....anyway, i am happy that i have aptly named my blog and writing some truly deserving stuffs...ha ha ha......
Thanks for being with me.. bye till my next post.... :-D
Monday, June 19, 2006
Monday, June 05, 2006
Customer service at its worst....contd
this is in continuation with my previous post about the kind of customer service that i faced at the hands of Airtel.
It was nearly a week since i lodged a complaint against Karthik and Irfan of Airtel. I completely forgot about it, when one Riaz called me up on a saturday morning and enquired me about the problem i had, and what prompted me to lodge a complaint against these two. I explained all that happenned, starting from my first request for the plan change to Irfan's indifferent attitude towards me. Riaz listened to all these patiently and asked me to specify the date on which i first made the request to change the plan. He told that he will get back to me after checking with the previous records, and if he can ensure that i have already made this request, then he said he will waive off the excess amount charged for the period from the time of request to the time of processing that request. After a couple of hours a lady called me and informed that, they did check the past records and confirmed that my request was spotted there. Also, she felt sorry for the poor response from their side and negligence and also made sure that they will try their level best to avoid it in the future. Also, they will be adjusting the excess amount in the next bill. To be frank, i didnt expect even this kind of response from them.
Still i have a lot of hard memories with the customer service persons there and the poor service that they offer. One related to the activation of GPRS service for me, which wasnt activated even after 7-8 activation requests through messages and over phone. The other one related to surrendering of the post paid connection of my friend, which is worth to be posted in a separate blog. ( But dont worry, i wont ponder again. I know that if i do so.. even the very few ones reading this, will stop visiting my space ). I have heard that Airtel is well known for poor customer support. Now, atleast they are trying to wipe this stain off them. Good signs.
When i called them the next time, they asked me "Sir, are you satisfied with the interaction you had now?" and also they do send us a message asking for the same. They are doing this for all. Good that they try to improve on their customer service front.
Hope that they keep on improving it.
It was nearly a week since i lodged a complaint against Karthik and Irfan of Airtel. I completely forgot about it, when one Riaz called me up on a saturday morning and enquired me about the problem i had, and what prompted me to lodge a complaint against these two. I explained all that happenned, starting from my first request for the plan change to Irfan's indifferent attitude towards me. Riaz listened to all these patiently and asked me to specify the date on which i first made the request to change the plan. He told that he will get back to me after checking with the previous records, and if he can ensure that i have already made this request, then he said he will waive off the excess amount charged for the period from the time of request to the time of processing that request. After a couple of hours a lady called me and informed that, they did check the past records and confirmed that my request was spotted there. Also, she felt sorry for the poor response from their side and negligence and also made sure that they will try their level best to avoid it in the future. Also, they will be adjusting the excess amount in the next bill. To be frank, i didnt expect even this kind of response from them.
Still i have a lot of hard memories with the customer service persons there and the poor service that they offer. One related to the activation of GPRS service for me, which wasnt activated even after 7-8 activation requests through messages and over phone. The other one related to surrendering of the post paid connection of my friend, which is worth to be posted in a separate blog. ( But dont worry, i wont ponder again. I know that if i do so.. even the very few ones reading this, will stop visiting my space ). I have heard that Airtel is well known for poor customer support. Now, atleast they are trying to wipe this stain off them. Good signs.
When i called them the next time, they asked me "Sir, are you satisfied with the interaction you had now?" and also they do send us a message asking for the same. They are doing this for all. Good that they try to improve on their customer service front.
Hope that they keep on improving it.
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